MiARA Group
Privacy Policy

MiARA Group respects your privacy and is committed to protecting the personal information we collect, use and hold. This Privacy Policy explains how we manage personal information when you visit our website, contact us, request a quote, use our services, apply for work with us or otherwise interact with our business.

This policy applies to MiARA Group and its related cleaning, maintenance, facility support and business services.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities. This may include:

• Your name, phone number, email address and business details
• Your property, site or service address
• Details about the cleaning, maintenance or facility services you request
• Information you provide through website forms, emails, phone calls or quote enquiries
• Billing, payment and account information
• Feedback, reviews, complaints or service-related communications
• Employment or contractor application information, including resumes, work history, references and relevant qualifications
• Technical website information such as browser type, device information, IP address and website usage data

We generally collect personal information directly from you. In some cases, we may collect information from a business contact, property manager, builder, supplier, referee, recruitment platform or another third party where it is reasonable to do so.

2. How We Collect Personal Information

MiAra Group may collect personal information when you:

• Submit an enquiry through our website
• Request a quote or service proposal
• Contact us by phone, email, social media or online form
• Become a client, supplier, contractor or business contact
• Apply for employment or contractor opportunities
• Interact with our website, advertising, analytics or online platforms
• Provide information during service delivery, invoicing or account management

3. Why We Collect and Use Personal Information

We collect and use personal information so we can operate our business, provide services and communicate with clients, suppliers, contractors and applicants. This may include using your information to:

• Respond to enquiries and quote requests
• Assess your cleaning, maintenance, waste management or facility service needs
• Provide, schedule and manage our services
• Prepare proposals, contracts, invoices and account records
• Communicate about bookings, site access, service changes or operational matters
• Manage customer relationships and service quality
• Process employment, contractor or supplier applications
• Improve our website, marketing, systems and customer experience
• Meet legal, insurance, workplace safety, accounting and compliance obligations

4. Direct Marketing

We may use your contact details to send you information about MiARA Group services, updates or offers that may be relevant to you. You can opt out of marketing communications at any time by using the unsubscribe option where available or by contacting us directly.

5. Cookies, Analytics and Website Data

Our website may use cookies, tracking pixels, analytics tools and similar technologies to understand how visitors use our website, improve website performance and support advertising or remarketing activity.

Cookies may collect information such as your browser type, device, pages visited, time spent on the website, referring website and general location data. You can usually adjust your browser settings to refuse or delete cookies, although some website features may not work as intended.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for our business operations. This may include disclosure to:

• Employees, contractors and service teams involved in delivering our services
• Property managers, builders, site contacts or business representatives connected with a service request
• Suppliers, subcontractors and professional advisers
• IT, website, hosting, email, CRM, accounting, payment and cloud service providers
• Recruitment, background checking or reference checking providers where relevant
• Insurers, legal advisers, accountants and auditors
• Government, regulatory or law enforcement bodies where required by law

We do not sell personal information.

7. Overseas Disclosure

Some of the third-party systems, cloud platforms, software providers or technology services we use may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable service providers and protect personal information in line with applicable privacy obligations.

8. Sensitive Information

We do not usually collect sensitive information unless it is necessary for a specific purpose and permitted by law. Sensitive information may include health information, police checks, right-to-work information or other information required for employment, contractor, safety or compliance purposes.

Where we need to collect sensitive information, we will only do so where we have your consent or where the collection is otherwise permitted or required by law.

9. Security of Personal Information

MiARA Group takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We may use physical, technical and administrative safeguards such as access controls, secure systems, password protection, staff procedures and limited access to information where appropriate.

No website, email system or online platform can be guaranteed to be completely secure. Please take care when sending personal information online.

10. Retention of Personal Information

We retain personal information for as long as needed for the purpose it was collected, including to provide services, maintain business records, comply with legal obligations, resolve disputes and support accounting, insurance or compliance requirements.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.

11. Accessing or Correcting Your Personal Information

You may request access to the personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, out of date, incomplete or misleading.

To make an access or correction request, please contact us using the details below. We may need to verify your identity before responding to your request.

12. Privacy Complaints

If you have a concern or complaint about how MiARA Group has handled your personal information, please contact us first so we can review and respond to your concern.

We will aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Links to Other Websites

Our website may contain links to third-party websites, platforms or social media pages. We are not responsible for the privacy practices, security or content of those external websites. You should review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, systems or legal obligations. The updated version will be published on our website with the revised date.

15. Contact Us

For privacy enquiries, access requests, correction requests or complaints, please contact MiARA Group: